FAQs

 


Please take the time to read the below FAQs. Still don’t have the answer you are looking for? Submit a request at the bottom of the page and we will be in touch.

What payment method do you accept?
We accept a wide range of options as followed
PayPal
Credit/Debit Card
Afterpay
Zippay

Ive been declined for my order via Afterpay or Zippay?
We use these providers as payment methods and have no control over approval. You will need to contact these companies directly. They will be able to assist and provide you the answers you need.
www.afterpay.com.au
www.zippay.com.au

Can I pay via card or cash on delivery?
The Couriers can’t accept payment on our behalf so this service isn’t currently available due them being third-party to us.


I need help, How can I contact you?
Please lodge a request at the buttom of this page and one of our team will be in touch with you.


Do you offer change of mind?
Please choose carefully, contact us if unsure and do your own research when purchasing as we do not currently offer change of mind.

Can I pick up my product from your warehouses?
We run a online store designed deliver the best pricing. At this stage we do not offer pick up. Gold Coast Outlet Opening soon

I got a email saying my item is out of stock?
We try our best to have our stock as accurate as possible. We hate not delivering. There can be many reasons why this isn’t 100% accurate. In some cases we can’t deliver as advised. 


My product is damaged on arrival?
We hate when this happens but understand it does. Please inspect your products when they arrival. We offer 2 business days to inspect. If there is a issue please see our Warranty and Faults section below and complete the outlined steps.

I need to cancel my order, How can I do this?
As we at Ride on World run a fast automated dispatching system it might be too late to cancel your order.
PLEASE NOTE: We can only accept cancellations via email request at team@rideonworld.com.au
Please include the following information so we can act on your request as soon as possible.

Subject Line: Cancellation Request (Your Order Number)

Order Number:
First Name:
Last Name:
Email Address:
Reason for cancellation:

We will respond to you with what we can do as soon as possible.

PLEASE NOTE: Payment refunds by Afterpay may incur a 6% charge for cancellation requests.


Common Delivery Questions

Do you deliver outside of Australia?
Currently we only deliver within Australia.


How are my products delivered?
Your product will be delivered via registered Courier/Delivery service, according to the size and weight of the item.

A tracking number will also be updated to you after dispatch. We will keep you up to date on dispatch.


When will my product be dispatched?
Products are normally dispatched within 48 Business Hours


PLEASE NOTE: If the product is on Pre-Sale please see estimated time for delivery located at the bottom of the product description.


Can I use my own delivery service?
We only use our nominated carrier for delivery for our online products.



How long until I get my order?
The estimated delivery time frames are below.

Please be aware this is a estimation and factors out of our control can cause delays.

PLEASE NOTE: These delivery times do not include our Pre-Sale products which will depending on which product. You will see the estimated timeframe located at the bottom of the products description.


Estimated Delivery Times

State Timeframe
VIC 3-5 Working Days
TAS 4-8 Working Days
NSW 4-8 Working Days
QLD 4-8 Working Days
SA 4-8 Working Days
ACT 4-8 Working Days
NT 7-12 Working Days
WA 7-12 Working Days


PLEASE NOTE: Delivery time only starts after your payment has cleared and the product has been dispatched from our warehouse (usually within 48 Business hours after receipt of cleared payment).


We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.

When will the item be dispatched?
Most items will be dispatched withIn 48 business hours after full payment is received. If we have issues with providing stock or delivering on a item we will contact you within 48 Business Hours.

PLEASE NOTE: This estimate doesn’t include Pre-Sale Items and are depended on the product. Please see the individual product description for estimation.

Where can I find my delivery information?
Tracking information will be emailed to you, Facebook Messenger and or SMS once dispatch. All depended on what you have opted into for updates.

PLEASE NOTE: That your tracking details can take up to 48 hours to display. Please be patience your item is on the way. If your tracking number isn’t working within 3 business days. Please get in touch with us at team@rideonworld.com.au


Do you deliver to post office boxes?
No we don’t and your order will be emailed to ask for a alternate address or cancellation our your purchase.

Return to sender.

Please understand if your item isn’t picked up, incorrect address or any other factors then you will be liable for restocking fee of 15% + any delivery costs plus 6% Afterpay recovery costs if you used that method. If you order is a gift, Make sure you tell the reciever.



Why do I need to pick my item up from the depot?
Depending on your location and product. There are some instances in rural locations where you’ll need to arrange pick up of your product. This is outlined in the product description of the products. This is less then 1% of our product range and only effects rural customers.

Do I need to sign for my items?
On most cases you will need to but not always. We can’t guarantee the driver won’t leave it at your address without a signiture. Please let us know in your notes when order if you require a signiture when delivering. Otherwise it will be up to the discression of the driver.

My product is showing delivered but its not at my address?
Don’t worry, Sometimes drivers scan items off early. If it doesn’t arrive within 2 hours of receiving notification of delivery please first contact the delivery company. No success please contact us directly. We are lucky to live in a day of technology which enables most courier companies to track there drivers by GPS and photo evidence of delivery.

What Postcodes don’t you deliver to?

We try to include all postcodes, Sometimes unfortunately we miss some and will notifcate you straight away. Please understand its due to product availablity and courier restrictions.

We cannot deliver any products to the following locations:

State Post Codes
VIC No Postcodes Excluded
TAS 7151
NSW No Postcodes Excluded
QLD No Postcodes Excluded
SA 5701
ACT No Postcodes Excluded
NT No Postcodes Excluded
WA 6740, 6743


Bulky Item Restricted Postcodes (Bed Frames)

State Post Codes
VIC No Postcodes Excluded
TAS 7151
NSW 2641,2717, 2831, 2898, 2899
QLD 4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959, 4806-4899, 4900-4999, 9960-9999
SA 5701
ACT No Postcodes Excluded
NT 0800-0999
WA 6055, 6215-6799


If your unsure about your postcode its better to contact us and one of our team will be in touch to confirm. We can also see what magic we can work if your postcode is in the list above and require a item.

Warranty and Faults

We hate when somethig goes wrong, but will want to turn your experience around.

Do I have a warranty on my purchase?
All our products come with a 12 Month “Peace of Mind” Warranty.

What’s not covered?
- Normal Fair use of the item overtime.
- Personal damage to product.
- Fading due to direct sunlight placement.
- Stolen property.
- Not following the instructions correctly, or installation as outlined in the instruction manual or product description.
- Non-Transferable to another person/s
- Damage to other property due to incorrect installation of your product.

PLEASE NOTE: This can update at any time. Buy purchasing with us you agree to our warranty policy.

How do I activate my warranty?

We hope this doesn’t need to happen. Please see the process below and include video and or picture evidence outlining the faults.

Please complete the form below to lodge a service request and email to team@rideonworld.com.au

Subject Line: Warranty Claim (Your Order number)

Order Number:
First Name:
Last Name:
Email Address:
Reason for request:

What outcome you would like?

Please attach any Photo/Video Evidence you have for us to investigate.

We will respond to you within 48 Business Hours to confirm your email.

Please understand this process can take up to 7 working days not including replacement/parts/return timeframe not taken into factor. Please be assured we want to resolve his as soon as possible.

Damaged on Arrival Products

You have 2 business days once you receive your items to contact us for this to be valid. You will need to include Photos, Video and any other evidence so our team can investigate with the delivery companies and suppliers involved.

Please complete the form below to lodge a service request and email to team@rideonworld.com.au

Subject Line: Damaged on Arrival (Your Order number)

Order Number:
First Name:
Last Name:
Email Address:
Reason for request:

What outcome you would like?

Please attach any Photo/Video Evidence you have for us to investigate.

We will respond to you within 48 Business Hours to confirm your email.

Please understand this process can take up to 7 working days not including replacement/parts/return timeframe not taken into factor. Please be assured we want to resolve his as soon as possible.

Returning a product or replacement item sent.

If we deem that the product needs to be returned to us we will send you the return address with a prepaid slip. We will ask you to box/wrap the item/product for transport. If you don’t have the original packaging that’s okay. Keep your receipts. If the product is large we will organise a courier to your address. Make sure you take pictures of the product ready for return for your protection and ours.

PLEASE NOTE: If your item is deemed to be non faulty we will charge the costs related to returning the product and sending back to you.

Other Questions

Do you price match?
We can do our best to match. We have other factors like Afterpay and Zippay costs plus free delivery. We are competive priced after completing market research.

Why is the product not exactly like the picture?
In rare cases the imaging may not 100% reflect the same. Please understand that this is a staged lighting event. It can be due to resolution on your screen also. Make sure you read the full product desrciption when making a purchase. If you believe there is a major difference please contact us at team@rideonworld.com.au including pictures and outlining the differences.


I have a store, Can I sell your products?
Please send us email at team@rideonworld.com.au and we will be in touch to discuss this further.


I have products, Would you be interested in selling?
Yes, If your range matches us. We would love to connect. Please contact us at team@rideonworld.com.au


Where are my products located?
We source our products from some of the best suppliers which 100% are located within Australia. These warehouses are located in Victoria, Queensland. We have are partnered with some of our suppliers to send the stock directly to you to reduce costs that we can pass onto you. Any further questions, Please feel free to get in touch with us at team@rideonworld.com.au